AI Product Advisor Chatbot
Craft & Co. Boutique
The Challenge
An online boutique with 500+ products was losing sales because customers couldn't find what they wanted. Their FAQ page wasn't cutting it, and they couldn't afford 24/7 support staff.
What We Built
We built a chatbot trained on their entire product catalog, return policies, and brand voice. It recommends products based on customer preferences, answers questions, and handles common support requests.
How We Did It
Audit
Cataloged all 500+ products, mapped common customer questions, and reviewed existing FAQ gaps.
Training
Built a vector database of products, policies, and brand voice samples. Fine-tuned responses for tone.
Integration
Embedded the chatbot into their Shopify storefront with a custom widget matching their brand colors.
Optimization
Monitored conversations for 2 weeks, tuned response quality, and added product recommendation logic.
Before & After
Conversion rate
Weekly support tickets
Avg. support response time
Customer satisfaction
The Results
Estimated ROI
Estimated $2,400/month in reduced support costs and increased sales
“Our customers love it. They get instant answers, and we stopped drowning in repetitive support emails.”
— Craft & Co. Boutique
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